| The CompTIA A+ Core 2 220-1102 exam validates that you are ready to function as an IT support professional in real-world environments.This exam focuses on operating systems, security, troubleshooting, and operational procedures. It measures whether you can manage systems, support users, and resolve issues confidently and professionally. |
Here is what Core 2 covers:
OPERATING SYSTEMS
This is the largest portion of the exam.
You are expected to understand:
• Installing and configuring Windows
• Basic macOS and Linux functionality
• Command-line tools such as ipconfig,
chkdsk, netstat
• System utilities and configuration tools
• OS troubleshooting and performance issues
• Updates, drivers, and system components
• Identifying and removing malware
• Authentication and access control concepts
• Password best practices
• Wireless security basics
• Device hardening
• Social engineering awareness
SECURITY
Security is a core component of IT support.
Core 2 covers:
• Identifying and removing malware
• Authentication and access control concepts
• Password best practices
• Wireless security basics
• Device hardening
• Social engineering awareness
OPERATIONAL PROCEDURES
Technical skills alone are not enough. Professionalism matters.
This domain covers:
• Documentation and ticketing best practices
• Change management concepts
• Backup and recovery procedures
• Safety and environmental considerations
• Incident response basics
• Professional communication standards